top of page

Rub-a-Dub Dog Privacy Policy

Last updated: 1-10-2022


This Privacy Policy describes the types of information Rub-A-Dub Dog and any of its divisions or affiliates (collectively, “Rub-A-Dub Dog”, “we” or “us”) collect from and about you when you visit our website where this Privacy Policy is posted (each a “Site”); when you use our mobile applications (each an “App”); when you visit, use our Services (as described in our Terms of Service or make a purchase at our store or website, or when you otherwise contact or interact with us offline (“Offline Services”). The Site, App, Stores, and Offline Services are collectively referred to in this Privacy Policy as the “Services and are also the Services as described and referenced in our Terms of Service.” This Privacy Policy also explains how Rub-A-Dub Dog may use and share your personal information, as well as the choices available to you.

By using or accessing the Services, you agree that you have read and understood the collection, storage, use and disclosure of your personal information as described in this Privacy Policy, and you agree to the Terms of Service which are incorporated by reference. If you do not agree, please do not access or use the Services.


Information We Collect

Information You Provide to Us

We collect your personal information when you provide it to us, such as by purchasing products or Services from us; using or registering for our Services; leaving reviews or ratings of our products on our Sites; or when you contact or communicate with us. The personal information we collect directly from you may include your name, online usernames or account identifiers, postal address, zip code, email address, telephone number, gender, date of birth/age, and location information. We also collect certain categories of personal information from you in connection with specific interactions you have with us. For example:

  • When you make a purchase or use the Services. If you purchase goods or services from us at our Store or online, we collect applicable payment information that you provide to facilitate the transaction, or that we need to fulfill your purchase. We also collect information such as your name and contact information in order to fulfill your orders, process returns, schedule vet or grooming appointments, and provide you the Services. We may collect information from your government identification in the event you would like to return or exchange a purchase made with us, in order to prevent fraudulent activity.  

  • When you contact us. If you contact us via email, through a web form on one of our Sites, via social media, on a recorded customer service telephone number, or if you choose to participate in a survey, contest, or promotion with us or our service providers, we may collect your email address, online usernames or other identifiers, telephone number, location, date of birth/age, a recording of your call, and other personal information you provide to us.

Automatically Collected Information

Like many businesses, we and our service providers collect certain information about you through automated means when we interact with you.

  • Automated data collection technologies we use. We and our service providers may use common technologies such as cookies, web or hardware beacons, pixel tags, log files, HTML5, Flash, social media widgets, or other tools that automatically collect and store data about your use of our Services, our online interactions with you, and your visits to our Sites and Apps.

  • Information these technologies automatically collect. These types of technologies collect, for example, your browser type and settings; device attributes such as type and model; operating system; software and hardware information; IP address; mobile device identifiers; unique device and online identifiers; geolocation, GPS location, on-Site shopping location, or other location information as described more fully below; Internet Service Provider or mobile carrier; entry/exit URL; language settings; and time zone. We also automatically collect information about your use of the Sites and Apps, including the date and time you visit; the areas or pages that you visit; the amount of time you spend viewing or using the Sites or Apps; the number of times you return to the Sites or Apps; clickstream or usage data from our Sites, Apps, and advertisements; other sites or mobile applications that you may visit; and your interactions with promotional or transactional emails, advertisements, and texts from us or our service providers.

  • Location information. If you are accessing the Services through the Sites, we may detect your general location so that we can automatically help you find stores or Services in your general area. Depending on browser type and configuration, your browser may inform you that the Sites would like to collect your specific location and request your permission to do so. If you do not allow it, or your browser does not permit it, only your general location information is then collected and may be stored locally on your device. If you access the Services on your mobile device, we may, depending on your application and operating system settings, directly collect precise geographic location information and sensor data via GPS, cellular network information, and other location-based features. Depending on your mobile device's operating system, we may receive the latitude and longitude of your mobile device, as well as date and time. You can turn off direct location collection through your device settings or by deleting the Apps from your device. 


How We Use Your Information


  • To communicate with you. For example, we use your personal information – such as your email address, telephone number, online usernames, and other contact information – to respond to your inquiries; to provide you with information about your account, purchases, transactions, Services, and the Program; to conduct surveys, sweepstakes, contests, focus groups, and promotions; to facilitate the treatment of your pet or other pet health-related services; to provide you information or access to your pet’s medical records; to schedule or communicate with you about veterinary or grooming treatments, medications, and appointments; to engage with you over Site features such as product ratings/reviews; to provide you offers by email, mail, telephone, SMS, push notifications, and across other websites, mobile applications, social media, and online services as appropriate; and to otherwise communicate with you as needed or permitted to run our business.

  • To provide you personalized advertising, marketing, advocacy options, and other information we think may be of interest to you. For example, we use your personal information – such as your IP address and device identifiers – to help us or our service providers deliver interest-based advertising and content that is tailored to your individual interests. This includes advertising networks and our data analytics service providers who facilitate customized advertising and marketing services. We, or our service providers, partners, or affiliates, may provide this content via email, mail, telephone, SMS, push notifications, across other websites, mobile applications, social media, or online services, as appropriate. We also may use your online identifiers to enhance and personalize your online and in-store shopping experiences, and to recognize or welcome you to the Sites or Apps. If you choose to participate in a publicly posted or online petition (or similar advocacy activities), we may use your personal information for petitioning, advocating to, or influencing government officials, news publications, legislators, and other advocacy targets, as well as marketing to and contacting you regarding similar subjects we think may be of interest to you. Please visit “Your Choices” below for further information on how to opt out of certain interest-based advertising, including information about Do-Not-Track options and how to disable cookies.

  • To perform business reporting, analysis, and research. For example, we use information about your transaction history with us, your general location, and information about your use of the Services to engage in reporting, analytics, and research that helps us operate or improve our business. This includes metrics measuring the performance of our marketing efforts and advertisements that you may see or receive. We and our service providers also may combine, supplement, and update the personal information we collect from and about you, with information collected offline, across other computers or devices that you may use, and from external sources. We also use your information to better understand who is using the Services; to develop new products or services; and to help us analyze and improve the performance, usage and operations of our Services overall. We use external software providers and tools to help us perform these analytics.

  • To prevent fraud, comply with applicable law, protect our business, and other purposes. For example, we may use your name, contact information, and other personal information to protect the security or integrity of the Services and our business; to prevent fraudulent activity; to assist law enforcement; and/or to comply with our legal or regulatory obligations. We may also use and share aggregated or de-identified personal information for any purpose.

Information We Share 

We do not sell personal information. We may share or disclose the personal information we collect from or about you when (i) we notify you or obtain your consent; (ii) when our service providers need such information in order to provide a business service to us.  

Your Choices

Cookies, Personalized Advertising and Do-Not-Track Settings

Certain parts of our Sites and Apps use cookies and other tracking mechanisms. We use cookies and other technologies to deliver more relevant advertising, and to link data collected across other devices that you may use. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Sites or take full advantage of all of our offerings.

To learn more about the use of cookies and other technologies used to deliver more relevant advertising, and to know your choices with respect to collection and use of the data by these external tools and participating companies, please visit the Digital Advertising Alliance’s opt-out pages at and You can also download the free AppChoices app from the Digital Advertising Alliance to control how much information about your interests is used for in-app advertising on your mobile device by participation companies. For more information, please visit On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising. You can also refer to your browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable cookies, and options for controlling your tracking preferences. You must separately opt out in each browser on each device. Please note, if you choose to opt out of personalized advertising, you will still continue to receive generic advertising. We may not respond to Do-Not-Track requests or headers from some or all browsers.

Changing Your Preferences

  • Email Promotional Offers. If you do not want to receive emails from us regarding special promotions or offers, you may (i) click the unsubscribe link in the footer of any of our promotional emails; or (ii) contact us using one of the methods in the “Contact Us” section below.

  • Email Promotional Offers. If you do not want to receive emails from us regarding special promotions or offers, you may (i) click the unsubscribe link in the footer of any of our promotional emails; or (ii) contact us using one of the methods in the “Contact Us” section below.

  • Mobile/Telephone Promotional Offers. When you provide us with your telephone number for marketing purposes, we may send you marketing alerts via text message. Standard data and message rates will apply. If you no longer wish to receive mobile alerts from us, you can (i) follow the instructions provided in those messages or otherwise reply STOP; or (ii) contact us using one of the methods listed in the “Contact Us” section below.

  • Push Notifications. When you use the Apps, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device to control whether you want to receive these alerts.

  • Third-Party Analytics. Our Sites may use services operated by third parties, such as Google Analytics, which use cookies and similar technologies to collect and analyze information to understand the use of our Site and report on activities and trends. This service may also collect information regarding your use of other websites, applications, and online resources. You can learn about Googles practices at, and remove Google Analytics from your browser by installing the Google Analytics browser add-on available at

Your instructions to limit the use of your information for these purposes will be processed as soon as reasonably practicable.

Data Security

We value your privacy and the security of your personal information. We have taken certain physical, administrative, and technical steps designed to safeguard the personal information we collect from and about our customers. However, please be aware that despite these measures, no e-commerce platform, website, application, or system is 100% secure. You should take reasonable steps to protect your personal information against unauthorized access to your password, phone, and computer by, for example, signing off after using a shared computer; choosing a unique password for each account that nobody else knows or can easily guess; and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.



Rub-A-Dub Dog’s Services are directed at a general audience and are not targeted to children. We do not knowingly collect personal information from children. If we learn that we have collected personal information from an individual under age sixteen years old (16), we will use reasonable efforts to promptly remove such information. If you believe that we may have information from a child, please contact us at We do not knowingly sell or otherwise disclose the personal information of minors under the age of sixteen years old (16.)


External Content, Links, and Plug-Ins

The Sites or Apps may have links to external websites or applications, which may have privacy policies that differ from our own. We are not responsible for the practices of such third parties. The Sites or Apps may also offer you the ability to interact with social plug-ins from external social media sites, which may allow us and/or the social media site to receive personal information from or about you. In some cases, we may know that you clicked on a social media plug-in, such as a Facebook “Like” or Twitter “Follow” button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to an external party operating a plug-in on the Sites or Apps, then such external party may recognize you on our platform. Your use of social network plug-ins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plug-ins, and are not responsible for the practices of such sites.


Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. When we do, we will post the changes on the Sites or Apps. Please visit this page periodically so that you will be apprised of any such changes. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.

Contact Us

If you have any questions or comments regarding this Privacy Policy or any of the practices described herein, you can contact us by:


bottom of page